Agency Home Frequently Asked Questions

The Liquor Modernization Project (LMP) will bring up to date the long-outdated processes used in Ohio's liquor business. Current business processes are more than 40 years old, and need to be modernized to meet today's business challenges and to prepare for future growth.

Continuing to use these outdated processes is like listening to your favorite songs on an 8-track tape when everyone else is streaming music on their smartphones.

Phase 2 of LMP will provide an accurate, reliable and useful technology platform. Benefits of Phase 2 of LMP include inventory accuracy, back office system and process efficiencies, near real-time information, a single system view, a new solution for system access and reporting, and a new solution for Agency and Vendor access.

This phase will help all stakeholders more efficiently manage their businesses, ultimately ensuring that customers have access to the products they want to purchase and improving the customer experience.

Phase 2 will launch in 2017.
The spirituous liquor business in Ohio is strong, reaching $1 billion in annual sales, and has experienced exponential growth in recent years. Also, Ohio's current agency and bailment processes have been in place for more than 40 years - continuing to use these processes would be like listening to your favorite songs on 8-track when everyone else is streaming music on their smartphones. When coupled with dynamic product changes, Ohio must replace its legacy management system to meet today's business challenges and to prepare for future growth.
Fully realizing the system's capabilities will help stakeholders - Agencies, Brokers and Vendors, and Warehouse and Trucking Contractors - more efficiently manage their business, ultimately ensuring that customers have access to the products they want to purchase and improving the customer experience.

Users will see many benefits, including inventory accuracy, back office system and process efficiencies, near real-time information, a single system view, a new solution for system access and reporting, and a new solution for Agency and Vendor access.
New business processes for the retail, wholesale and distribution enterprises will be developed to align operations with the re-engineered system. These new processes will result in better operations for everyone, and improve customer service.
Yes. Stakeholders are a critical part of the team. Input from stakeholders will help to ensure that the system benefits the liquor enterprise and better meets stakeholders' needs. Stakeholder feedback will be sought on an ongoing basis, as well as at specific milestones throughout the design, development and implementation phases.
You will receive support throughout the transition such as comprehensive resources including extensive training and job aids. A specific plan will be developed based on stakeholder feedback.

You will need to decide if you want to integrate your existing retail terminals, or if you want to use a new Clover retail terminal that will be provided and configured by the liquor enterprise. These solutions are designed to be flexible, and you can select the option that best meets your needs.
Yes. All Agencies will be required to integrate their existing terminals, or select to begin using new Clover terminals. These options were designed to be flexible so you can select the option that best meets your needs.
This is a business decision that you need to make based on your needs. You can talk with your current provider for insight.
You will need to make a decision on which direction you want to go by December 1.
All changes must be complete and tested, and ready to integrate on April 1, regardless of where you fall in the rollout schedule.
You will need to begin using a Clover terminal provided by the liquor enterprise - your existing Clover is not properly configured.
Yes, you will receive one Clover terminal for each terminal you currently have based on the most recent terminal audit number.
The Clover terminals will be installed beginning the first quarter of 2017, before the rollout of the new system.
A vendor hired by the liquor enterprise will install your new Clover terminals at no cost to you.
If you integrate your existing terminals, you will be responsible for the IT work needed to integrate. The IT costs to integrate will vary based on your level of technology. You would continue to be responsible for any ongoing support costs for your terminals.
If you use a Clover, the liquor enterprise will pay for the Clover terminal. The liquor enterprise also will pay the monthly service cost for the first two years. Beginning year three, you will be responsible for the monthly service fee - the cost is based on the number of terminals you have:
  • $48.95/month (1-2 terminals)
  • $63.90 (3-4 terminals)
  • $78.85 (5+ terminals)
Yes. You can leverage Clover's functionality and add your product lines later. You also can explore the different apps and features such as scheduling and reporting to see if you want to take advantage of them.
It's relatively easy to add products to Clover. Clover has resources to help with this. The vendor who installs your Clover will not be able to add the products for you, but can advise you. All of the liquor products will already be in your Clover when you receive it.
No, you don't have to start taking credit cards. However, if you do, Clover offers the ability to process chip card transactions, and the liquor enterprise has negotiated reduced merchant fees. If you do want to start accepting credit cards, you may want to talk with your banker to make sure you have your accounts set up to allow you to do so.